1. Tell me something about yourself
Ever interviewers favorite question, read the best way to answer this question here.
2. What is a BPO and how does it work?
BPO means Business Process Outsourcing. Any outsourcing company works on the concept of outsourcing some of its non-core processes to another company.
3. Are you comfortable with the night shifts?
You should be well prepared to work even graveyard shifts if required, when appearing for a BPO interview. The best answer to this question is yes!
4. What is off-shore outsourcing?
When the work outsourced from a company in a different country, which is not nearby, it is known as off-shore outsourcing. If the country is nearby, it is known as shore outsourcing.
5. What is the difference between in-bound and out-bound call centers?
When a call center only receives calls, it’s inbound. If they are allowed to place calls as well, they are called outbound call centers. Inbound call centers usually handle the customer care function of any department.
6. Why do you think BPO is the right career choice for you?
I have always believed that I should work in an industry that puts my speaking skills to good use. The BPO industry is the perfect career choice since it helps me to develop my personality and enhance my communication skills.
7. What is the difference between a BPO and a KPO?
KPO stands for Knowledge Process Outsourcing that deals with services like documentation, billing or insurance while BPO is Business Process Outsourcing, which primarily deals with customer services.
8. Why do companies need to outsource?
Not only does it save cost, it is also imperative to get quality work done by resources who know their job. Therefore, it is essential for companies to outsource certain processes.
9. Will you be comfortable handling customers on the phone?
Well, this could be a tricky one considering they could have a mock call with you following this question. You better be prepared!
10. Where do you see yourself in the next five years?
Another one of the employers’ favorite, it’s important that you include the company you are interviewing for in your five year plan. An answer like, ‘I see myself growing with this company and reaching a position where I become a valuable asset for the organization.’, is ideal.